The Confident

I can now smile genuinely, and am confident and graceful in the performance of my duties. There are occasional mishaps, such as when pushing the carts down inclines (or worse, over speedbumps!), or when a customer wants groceries bagged in their own over-sized or lopsided reusable bags...but I'll get used to it all very soon.

My biggest struggle at this point is (you guessed it!) not knowing where the go-backs go, and by unfortunate extension, being able to help customers to find things with the grace they deserve, as part of Safeway's World Class Customer Service™ experience. I know it's only my second week here, so I can't expect to be perfect, but I hope to be as close to as perfect as humanly possible. I'm grateful for this job, and want to make the most of it, and show everyone I work with how much that I deserve it.

I met my store manager today, and she's a very nice person, just as I heard from my friend who used to work with her. I hope I can do whatever I can to please her-- she is after all my ticket to promotion.

Getting Into the Rhythm of Things.

Things are really starting to settle in now-- I've got the basic job functions down now, and I can start applying all the things I learned yesterday-- especially all the mistakes I made-- to make today even  more productive and smooth-sailing. I've already received several compliments from coworkers of all levels, on the quality of my work, which I feel is a good sign-- after all, the more people @ Safeway like me, the more I'll be able to get the support I need to get promoted, and I want to get promoted as soon as possible.

The main thing I needed to work on (other than those damn go-backs!!!) today is BOB (Bottom of Basket), which is still quite easy to forget-- I'll need to instill a habit for it; especially when transitioning between break/lunch and work, I tend to forget about the finer details like that.

That's why I hate taking breaks: they kill my rhythm, make me forget stuff, and throw off my professional equilibrium. I sometimes wish I could skip breaks altogether.

But all in all, it's been a really good day :-)