I can now smile genuinely, and am confident and graceful in the performance of my duties. There are occasional mishaps, such as when pushing the carts down inclines (or worse, over speedbumps!), or when a customer wants groceries bagged in their own over-sized or lopsided reusable bags...but I'll get used to it all very soon.
My biggest struggle at this point is (you guessed it!) not knowing where the go-backs go, and by unfortunate extension, being able to help customers to find things with the grace they deserve, as part of Safeway's World Class Customer Service™ experience. I know it's only my second week here, so I can't expect to be perfect, but I hope to be as close to as perfect as humanly possible. I'm grateful for this job, and want to make the most of it, and show everyone I work with how much that I deserve it.
I met my store manager today, and she's a very nice person, just as I heard from my friend who used to work with her. I hope I can do whatever I can to please her-- she is after all my ticket to promotion.
Showing posts with label bagging groceries. Show all posts
Showing posts with label bagging groceries. Show all posts
Monday, May 30, 2011
Thursday, May 19, 2011
The Situation: (schedule-wise!)
I went to find out my schedule for next week today; here's what I found out:
* Schedules are not finalized until after 4pm (I found this out from the 2nd Assistant Manager on duty).
* When I came back after 4, I found out the schedules were finalized but wouldn't be posted for another hour (at 5).
* I talked to the Assistant Manager (1st), to get my schedule, and was called into the admin office to discuss the details. He gave me my schedule on a post-it note, and told me about how the courtesy clerk schedule worked:
* The schedule for Safeway courtesy clerks is divided into sweeping (cleaning), carts, and "default" (regular duties such as bagging groceries, helping customers, assisting with getting groceries into the car, and "go-backs" (putting a stray item back where it belongs), represented on the schedule as "S", "C", and "D", respectively. My hours are broken down as these letters dictate.
* There is also an "L" for lunch, but at the Safeway I work at, I'm supposed to ignore that and find out my lunch based on the time given at the beginning of the schedule posted.
Now that I've got that out of the way, I have a few days of until Tuesday, where I do Computer training, and begin my official first day of work (the first day I get paid for).
* Schedules are not finalized until after 4pm (I found this out from the 2nd Assistant Manager on duty).
* When I came back after 4, I found out the schedules were finalized but wouldn't be posted for another hour (at 5).
* I talked to the Assistant Manager (1st), to get my schedule, and was called into the admin office to discuss the details. He gave me my schedule on a post-it note, and told me about how the courtesy clerk schedule worked:
* The schedule for Safeway courtesy clerks is divided into sweeping (cleaning), carts, and "default" (regular duties such as bagging groceries, helping customers, assisting with getting groceries into the car, and "go-backs" (putting a stray item back where it belongs), represented on the schedule as "S", "C", and "D", respectively. My hours are broken down as these letters dictate.
* There is also an "L" for lunch, but at the Safeway I work at, I'm supposed to ignore that and find out my lunch based on the time given at the beginning of the schedule posted.
Now that I've got that out of the way, I have a few days of until Tuesday, where I do Computer training, and begin my official first day of work (the first day I get paid for).
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